Terms and Conditions of Use

Welcome to our website ZEROJAPAN.EU ("Website"). These Terms and Conditions of Use govern the access to and use of ZEROJAPAN.EU. The access to and use of this website as well as the purchase of products on ZEROJAPAN.EU are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by J-PORT ("Provider"), with registered office in The Netherlands at Kuppersweg 73, Haarlem, VAT number NL8566.76.202.B01.

Request for further information can be sent to the address contact(at)zerojapan.eu. For any other legal information, go to the sections: Terms and Conditions of Sale Returns Policy and Privacy Policy section on ZEROJAPAN.EU. The Provider may amend or simply update all or part of these Terms and Conditions of Use. Any amendment or update of the Terms and Conditions of Use shall be posted for our users on the Home Page of ZEROJAPAN.EU as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated Terms and Conditions of Use of ZEROJAPAN.EU. If you do not agree to all or part of the ZEROJAPAN.EU´s Terms and Conditions of Use, please do not use our web site.


The access to and use of ZEROJAPAN.EU, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of ZEROJAPAN.EU and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.


In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy

We recommend that you read the Privacy Policy, which also applies in the event that users access to ZEROJAPAN.EU and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes ZEROJAPAN.EU collects and uses your personal data.

2. Intellectual Property Rights

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of J-PORT, a Dutch company whose registered office is located at Kuppersweg 73, 2031 EB Haarlem, The Netherlands, and/or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of J-PORT and Provider as the case may be.

J-PORT and/or Provider shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. J-PORT and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by J-PORT and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Web Sites

ZEROJAPAN.EU may contain links to other web sites, which are in no way connected to ZEROJAPAN.EU or the Provider. The Provider does not control or monitor such third party web sites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on ZEROJAPAN.EU and carefully read their terms and conditions of use and their privacy policies. Our Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. ZEROJAPAN.EU provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When the Provider provides links to other web sites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

4. Links to ZEROJAPAN.EU

Please, contact the Provider at the following e-mail address: contact(at)zerojapan.eu. if you are interested in linking the Home page of ZEROJAPAN.EU and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to linking ZEROJAPAN.EU. The Provider grants links to ZEROJAPAN.EU free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to ZEROJAPAN.EU has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to ZEROJAPAN.EU or to use unauthorized meta-tags without the Provider consent.

5. Disclaimer on Content

The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside The Netherlands. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by ZEROJAPAN.EU shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of ZEROJAPAN.EU is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please write to the following e-mail address: contact(at)zerojapan.eu. We will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow ZEROJAPAN.EU to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organizational security measures to protect services on ZEROJAPAN.EU, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of ZEROJAPAN.EU, and to avoid unauthorized or unlawful access to such data and information.

6. Our Business Policy

The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on ZEROJAPAN.EU for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on ZEROJAPAN.EU, instead contact us at info(at)greenteajapan.com. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order, which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.

7. Governing Law

Dutch Law governs these Terms and Conditions of Use.

Terms and Conditions of Sale

The following Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Terms and Conditions of Use, Returns Policy and Privacy Policy) of products on our website ("ZEROJAPAN.EU"). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on ZEROJAPAN.EU are directly sold by J-PORT (hereinafter referred to as "the Vendor" or "We" or "Us").

For any other legal information, go to the sections: Terms and Conditions of Use, Returns Policy and Privacy Policy section on ZEROJAPAN.EU.

1. Our Business Policy

1.1 The Vendor offers products for sale on ZEROJAPAN.EU and its e-commerce business services are available exclusively to its end users, i.e. the "Consumer".

1.2 "Consumer" shall mean any individual who is acting for purposes, which are outside his or her trade, business or profession.

1.3 If you are not a Consumer, please do not buy any products on ZEROJAPAN.EU. Instead, please contact us at info(at)greenteajapan.com here we manage our b2b line.

1.4 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.5 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on ZEROJAPAN.EU between the users of ZEROJAPAN.EU and the Vendor.

1.6 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on ZEROJAPAN.EU through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of ZEROJAPAN.EU and third parties.

2. How to Execute a Contract with the Vendor

2.1 To place an order for the purchase of one or more products on ZEROJAPAN.EU, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs.

2.3 An order shall be deemed to have been submitted, when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the My Account area.  

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with the Vendor.

2.8 After your order form has been submitted, the Vendor will process your order.

2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on ZEROJAPAN.EU are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on ZEROJAPAN.EU.

2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on ZEROJAPAN.EU, even through links, including the Terms and Conditions of Use and Privacy Policy of ZEROJAPAN.EU.

2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail.

3. Guarantees and Product Price Indication

3.1 On ZEROJAPAN.EU, we only offer products checked and approved by ZEROJAPAN.EU.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on ZEROJAPAN.EU on each product page. We have made every effort to display as accurately as possible the colors of our products that appear on the ZEROJAPAN Online Store. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate. All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately by e-mail at contact@zerojapan.eu.

3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5 Orders made from a Country site different from the one you are shipping to, or to addresses, to which the Vendor cannot ship, will be automatically cancelled.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by Credit/Debit Card, our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly to Cyber Source which, thanks to a VeriSign-certified system based on SSL 128 bit encryption protocol, guarantees the security of online transactions. Such financial information will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Shipping and Delivery of the Products

For more info, please refer to the section Delivery Conditions. The information provided in this section forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Customer Service

Please contact our Customer Service via contact(at)zerojapan.eu for further information.

7. Consumer Rights and the Cooling-Off Period

7.1. Return Policy

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) days from the date after which you received them from ZEROJAPAN.EU. Returned items must be shipped back to the Vendor within seven (7) days from the date you cancel the contract. Please send an email to contact(at)zerojapan.eu with in the header “Return Authorization Request”, and in the message mentioning your name, address, telephone number and order number, and stating the reason for returning the product(s), in order for us to provide you with a Return Authorization Number. It is not possible to return an item in exchange for another. Please note that the return policy applies to non-food items only. ZEROJAPAN.EU will not accept returns of food items. Paid shipment costs will not be returned.

7.2. Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

A. You have cancelled the contract by sending an email with a Return Authorization Request to the Vendor within fourteen (14) days after the date of your receipt thereof;

B. The products should not have been used, worn, washed, modified or damaged;

C. The products are returned in their original packaging;

D. The returned items must be shipped back to the Vendor within seven (7) days from the date you cancel the contract.

If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

7.3. Refund Times and Procedures

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used, the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.

7.4. Cost of Return

As advised by the Vendor, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport. For your protection, we recommend that you use a courier service to return the goods and obtain a proof of delivery (POD).


8. Privacy

You will find information on how we process your personal data by visiting the Privacy Policy.


9. Governing Law

Dutch Law governs these Terms and Conditions of Sale.

10. Amendments and updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on ZEROJAPAN.EU.

11. Shipping Information

Please refer to the Delivery Conditions section.


12. Valid Payment Methods


Payment for all goods can be done by credit card. We accept payment with VISA and MASTERCARD. We also accept payment through PayPal. Please check if PayPal payment is available in your environment. At the time of ordering, you must have the amount necessary to pay for your order.

In case of a refund, the amount will be issued directly onto your PayPal account.

Cash on Collection (C.O.C.) payment method is available to anyone who wishes to collect the order at our collection address: Kuppersweg 73, Haarlem, The Netherlands.

Before coming for collection we suggest to contact us at contact(at)zerojapan.eu to verify if there is someone in the office for help.

13. Liability

13.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability, which may not otherwise be limited or excluded under applicable law.

13.2 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

13.3 Subject to 7.1 above, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any, economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

13.4 Notwithstanding the above, subject to Section 7.1 our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

13.5 The products sold on this site are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of this site or for any products or services purchased from us.

13.6 Clause 7 does not affect your statutory rights as a consumer nor does it affect your contract cancellation rights.

14. Severability

14.1 If any of these conditions is or becomes invalid or unenforceable, then it will be modified to remove the invalidity or unenforceability and will then be binding. All other terms will remain in full force and effect.

14.2 A failure to exercise any right or remedy will not affect any right or remedy nor alter the obligations, which we have to each other.

15. Miscellaneous

15.1 These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between us and you relating to your purchase.

15.2 No waiver by us of any breach of these terms and conditions shall be considered as a waiver of any subsequent breach of the same or any other position.

15.3 It is a criminal offence to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

15.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external websites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

15.5 We make no promise that materials on this site are appropriate or available for use in locations outside the Netherlands, and accessing this site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Netherlands, you do so on your own initiative and are responsible for compliance with local laws. Regarding products sold outside of the European Union (EU), you are responsible for any local tax, charges and custom duties. If you refuse to pay local taxes, charges and custom duties and the products are returned to us, we have the right to withhold from the refund both the initial delivery cost and the cost of repatriating the products, up to the value of the original delivery charge.

15.6 Where we take payment for an order in Euro or other currency, we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes. In addition, any refunds are made in the same currency that the order was placed and we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes.